Jellyfish believes in the power of anonymity. We believe that the majority of important and pertinent questions that employees want to ask their employer, are ones that can easily be viewed as slightly awkward.
As such, we're always investing in our anonymous functionality. We want to make Jellyfish to be a conduit for culture: and this means not only the fun stuff but also the hard stuff.
Previously, Jellyfish has had two options for sessions:
* Allow anonymous
* Allow moderation.
In talking to our users, we found that very few questions asked from non-anonymous users warranted moderation, but sometimes one poorly phrased anonymous question would make session hosts wish they had enabled moderation.
As such, we're introducing a new default setting: Non-anonymous questions will be posted, and anonymous questions will be moderated.
Of course, you can still change this so you have no moderation at all, or every question is moderated - but we feel our new default is a very sensible default.
You may think that this kind of change is proof that anonymous questions are a risk for organisations: we disagree. We're aware that anonymous questions can lead to awkward questions, but we're also well aware that anonymous questions can lead to hugely impactful questions! Questions that would never ever be asked without anonymity.
We also believe that if an organisation is battling anonymous "trolls" within Slack, that that culture isn't because of Jellyfish, but that Jellyfish is helping surface this toxicity. The solution isn't to ban anonymous questions, but to find and solve the root cause of the anonymous trolls. The truth hurts but it also heals.